Richard Cool said on 01/29/2008:
I was recommended that I buy the BIGBILLCOMBO (sans the CB, which I already had) from your site. You came highly rated by FJCruiserForums.com memebrs (of which, I am one).
I got my order yesterday (after a delay on Walcott\'s part) and promptly started assembling things. I found the 2\' Wilson antenna you shipped me had a bad thread job on it and won\'t seat correctly in the mount. I called today and asked if you would replace it, to which your rep said, \"Yep, but you have to pay for shipping back to us.\" I felt ripped. Did you guys even bother to check the part before it left? If not, then why should I have to shoulder the burden of the defective part you shippe=d me?!?!? I don\'t think that\'s taking care of your (new) customer. I\'ll certainly tell everyone on FJCruiserForums.com about this mishap and your lack of acceptable remedy.
>>>WalcottCB.com Response, Jason D.<<<
Unfortunately from time to time, product defects do occur. The solution for a defect is simple, get the product back to us and we\'ll replace it for a new one or give you your money back. Remember, we do not manufacture any of the products we sell, nor do we take part in the manufacturers quality control process, it is the job of the manufacturer to ensure their products are defect free. Keep in mind, if you send the item back to us we will meet you half way and we will pay to send the item back to you, free of charge.