You can create an account by filling out our Create Account Form and clicking continue. You may wish to keep a record of your log in information as a reminder for future use.

Once we receive your order you will be sent an order confirmation email. Everytime the status of your order is changed you will receive a subsequent email stating the order's new status. If you created an account before or while you were placing your order you can check the status of the order by clicking on Your Account History and logging in as a returning customer.

You can change your order by filling out the Change Order Request form. To access this form please click on the exclamation point image at the bottom of your Order Process email. All change order requests must be done online and can not be done by phone or fax.

Once you place an online order you will be emailed an order confirmation invoice. You will also receive a printed invoice with your shipment. If you created an account before or during your order creation you can also view your Order History.

• Your order is being Processed: Indicates we are gathering your item(s) and processing your credit card.
• Your order has been shipped: Indicates we have successfully processed your credit card and boxed your item(s). This message will contain a tracking number.
• Declined CC: Indicates your credit card has been declined, if you see this message please contact us at 1-800-628-6299 between 9am to 6pm CST weekdays.
• Back Ordered: Indicates we are temporarily out of stock on one or more items on your order.
• AVS=NO: Indicates the billing address supplied with your order does not match what the issuing credit card company has on file. Please reply to this email with the correct credit card billing address.

You can change the password associated with your account by following this link Password Forgotten

WalcottCB.com uses the secure sockets layer (SSL) protocol to ensure the security of all private information shared with the website. The "de facto" standard for security on the Internet (banks and credit card companies use this protocol to protect financial data), SSL uses 128-bit encryption technology and involves the use of what are called "public/private keys".

In layperson's terms, data is encrypted at one end and put in a secure "box". When it arrives at the other end, the encryption code looks for a "match" to its code, and when it finds the right code, it asks for the "key" to be inserted in the "lock" and the information it contains is released. Unless the two pieces of code provide an exact match, the information is not released. 128-bit encryption means that there is a set of 128 numbers that are randomly generated "on the fly" to create the key.
Furthermore you can tell when you've entered a secure portion of our website with a padlock icon as shown in your browser. Each browser indicates a site is secure in a slightly different way, you can determine if your information is 128-bit encrypted in the following browsers:
• Internet Explorer 7: In the address bar you will see https://www.walcottcb.com with a padlock icon at the end of the address box, directly to the left of the refresh page icon.
• Internet Explorer 6: In the address bar you will see https://www.walcottcb.com with a padlock at the very bottom of the screen towards the right side of the browse.
• Firefox 1.5: In the address bar you will see https://www.walcottcb.com with a padlock icon at the end of the address box.
• Firefox 2.0: In the address bar you will see https://www.walcottcb.com with a padlock icon at the end of the address box.
• Opera: In the address bar you will see https://www.walcottcb.com with a padlock icon at the end of the address box.

We only accept orders through our website and placed by phone. We do not accept fax, email or snail mail orders.

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission.
All online orders are sent an order confirmation email immediately after an order is submitted. If you did not receive an order confirmation email and did not see the order confirmation page you may want to contact customer support at 1-800-628-6299 from 9am to 6pm CST weekdays.

Email Walcott.com customer service at radios@walcottcb.com or call 1-800-628-6299 9am to 6pm CST weekdays. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped you may be able to send the item back for a refund.

WalcottCB.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. If you've created an account you may also check our online order status page for live updates.

Once we receive your order you will be sent an order confirmation email. Everytime the status of your order is changed you will receive a subsequent email stating the order's new status. If you created an account before or while you were placing your order you can check the status of the order by clicking on Your Account History and logging in as a returning customer.

You can change your order by filling out the Change Order Request form. To access this form please click on the exclamation point image at the bottom of your Order Process email. All change order requests must be done online and can not be done by phone or fax.

WalcottCB.com is committed to getting your order to you fast. Most orders submitted before 2pm CST weekdays will be processed that day. Orders placed after 2pm CST or on weekends will usually be processed on the following weekday (if submitted after 2pm on Friday, your order will be processed on Monday). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method.

Yes. Changes can be made to an order that has not been shipped, billed, boxed, and/or processed. Please contact our customer service department at 1-800-628-6299 9am to 6pm CST weekdays to submit your request

No, you'll have to re-order online or by phone.

For your convenience, WalcottCB.com advertises current Manufacturer rebates on our website. That being said, manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.

No. Currently our online catalog at WalcottCB.com is our only catalog.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field.

• Visa
• MasterCard
• Discover
• American Express
• Personal Check, Cashier's Check or Money Order (Note: All non-prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
• No Purchase Orders, Fax or C.O.D. orders will be accepted.

WalcottCB.com operates online as well as walk-in business from our physical store located in Walcott, Iowa. Orders shipping within Iowa must be charged the current sales tax of 7%

A credit card can declined due to an incorrectly entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 5 business days, your order will be voided.

You must phone in your order to 800-628-6299 if you wish to pay by check or money order before sending us a check, failure to do so will cause delay and potentially result in the check being sent back to you. Once you have placed your order by phone we will provide an order number that must be referenced on the check. Send your check or money order to:

Walcott CB Sales, Inc.
2940 N. Plainview Rd.
Walcott, IA 52773
Order # (write order number here)

We must receive your payment within 7 days of the day you placed your order, or your order will be canceled.

WalcottCB.com currently already negotiates the best possible prices for you and offers these great prices to all of our customers through our website. Anytime we receive any specials or promotions, we immediately post them on our website for you to take advantage of.

No, there is not a minimum order amount. However, there is a minimum shipping/packaging fee that applies to most orders.

Shipping costs vary depending on delivery locations. Shipping costs are calculated for both the US Postal Service (USPS) and United Postal Service (UPS) during the checkout process, after you have told us your shipping destination but before you input your payment info.

WalcottCB.com will put for every resource to get your order shipped out as soon as possible but delays can occur. If you select a faster than ground shipment (eg 1-day Air, 2-day Air, 3-day Select, USPS Priority and USPS Express) this time will indicate how long your shipment will take while in transit. For example if a product is out of stock and you select 1-day air shipping your order will not be delivered the next day. However, when it ships it will only take 1 day to get to you.

Currently WalcottCB.com offers UPS 1-Day Air, UPS 1-Day Air Saver, UPS 2-Day Air, UPS 3-Day Select, UPS Ground, USPS Parcel Post, USPS Priority, USPS Express Mail, USPS Priority Mail International and USPS Express Mail International.

Yes. Currently we are able to ship to Canada and Australia.

Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, WalcottCB.com cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead time.

Most orders with a delivery location within the continental US take 2-5 working days for delivery. Alaska and Hawaii may take up to 7 working days for delivery. International locations take an average of 1-2 weeks for delivery, please note that delivery times outside the US may be delayed due to customs. WalcottCB.com cannot control delivery time.

Phone: 1-800-PICK-UPS (1-800-742-5877)
Website: www.ups.com.

Please contact UPS at 1-800-PICK-UPS to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local UPS hub. WalcottCB.com would always like for your packages to be delivered ASAP. If UPS is holding them, please contact UPS.

A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.

* If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).
* If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.

Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.

If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery.

You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following options:

* Reschedule Delivery: Reschedule a date for delivery at the original address.
* Return to Shipper: Return your package to the shipper.

No, WalcottCB.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, WalcottCB.com will split the shipping costs with you. If you pay to send the item back to WalcottCB.com, WalcottCB.com will repair or replace the item at our option and ship the item to you at no charge. WalcottCB.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call WalcottCB.com Customer Service at 1-800-628-6299 fromt 9am to 6pm CST weekdays if you're unable to locate an item.

Once we receive the package, we'll credit your credit card back in full excluding shipping costs. If you paid via check or money order, we'll send you a check for the full amount excluding shipping costs.

The address to send merchandise you would like to return to is:
Walcott CB Sales, Inc.
Returns Department
2940 N. Plainview Rd
Walcott, IA 52773

Products sold by WalcottCB.com are supported by our Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 14 days of the date delivered for a refund excluding shipping costs. The following rules apply to refunds:

* The merchandise must be in new, unused condition to qualify for a full refund.
* No refunds on merchandise missing the package barcode
* No refunds on customized merchandise. This includes any modification that alters or distorts the internal or external components, case, controls, holes drilled or any other physical alteration. * No refunds on batteries, adhesive mounts, velcro and like merchandise. * If items are missing and/or incomplete the refund amount will be reduced against the replacement value of the missing items.
* WalcottCB.com offers a refund period of no more than 14 days from the date delivered or the date on the sales invoice, whichever comes later. Products sent back beyond the 14-day refund period, with approval, will be subject to a 15% restocking fee. This fee can be compounded if the merchandise is found damaged, scratched, dented and/or in used condition. Please note, unless specifically stated all products fall under our 14 day return policy.
* WalcottCB.com does not offer refunds on shipping, packaging, and handling fees.
* If your order qualifies for free shipping and you decide to return an item or items back that result in your total purchase price less than the free shipping offer your refund will be reduced against the cost for shipping. Take the following for example, your order qualifies for free shipping with item A at $50 and item B at $100 which results in a total purchase of $150. You decide to return item A, which then results in that order totaling $100. Item A's refund price will be reduced against the cost for shipping your entire order as your order no longer qualifies for free shipping. This rule is in effect to prevent explotation of our free shipping offer.

WalcottCB.com allows most products to be returned for a refund within 14 days from the date delivered or the date on the sales invoice, whichever comes later.

No, WalcottCB.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, WalcottCB.com will split the shipping costs with you. If you pay to send the item back to WalcottCB.com, WalcottCB.com will repair or replace the item at our option and ship the item to you at no charge. WalcottCB.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

While we are not the manufacturer of any products WalcottCB.com offers a guarantee against defects for up to 90 days from date purchased. Securely package the item including all accessories, original packaging, manuals, etc and send it to the following address:

Walcott CB Sales, Inc.
Returns & Exchanges
2940 N. Plainview Rd
Walcott, IA 52773

Please note, WalcottCB.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, WalcottCB.com will split the shipping costs with you. If you pay to send the item back to WalcottCB.com, WalcottCB.com will repair or replace replace the item at our option and ship the item to you at no charge. WalcottCB.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

After WalcottCB.com's warranty period has expried other manufacturer warranties may apply. Please refer to the included documents with your merchandise for specific information on manufacturer warranties.

We do not exchange returned items for different items. We will only replace a returned item with a an identical replacement item of the same make and model. If the return policy period for a refund has not yet expired, you can request a Refund (subject to refund policy), order a new item, and we'll refund your original purchase after we receive your returned product.

It takes us approximately one to two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

Once we receive the package, we'll credit your credit card back in full excluding shipping costs. If you paid via check or money order, we'll send you a check for the full amount excluding shipping costs.

Walcott CB Sales warrants, to the original purchaser that our products will be free from defects in materials & workmanship for a period of 90 days from the date of purchase. We will repair or replace, at our option, any defective product for that period. Other manufacturer warranties may also apply. This warranty does not apply to clearance and discontinued items or sold “as is”. All warranty claims must be shipped back to us prepaid & insured with proof of purchase and a description of the defect. The warranty becomes void if product is misused, altered, abused or installed improperly. Walcott CB Sales will not be liable for injury or any damages arising directly or indirectly from any defects in its goods, defective or otherwise

Manufacturer warranties apply to many of the products sold by WalcottCB.com. Please check your products manual for any applicable manufacturer warranty.

You are responsible for all return shipping & handling costs. We are not responsible for product defects, because we do not manufacture the products we carry. However, WalcottCB.com will split the shipping costs with you. If you pay to send the item back to WalcottCB.com, WalcottCB.com will repair or replace the item at our option and ship the item to you at no charge. WalcottCB.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

The warranty offered by WalcottCB.com does not apply to clearance, discontinued or items sold "as-is". Any product found to have been tampered or misused will also not be covered under WalcottCB.com's warranty.

Please use the following link to email customer serviceContact Us

• Order Number
• E-mail address
• First and Last name
• Item #(s) or description of each item in question

If your company would like to introduce its products to WalcottCB.com, email us at: radios@WalcottCB.com

WalcottCB.com strives to provide free technical assistance to our customers. For technical support on products purchased from WalcottCB.com contact us at tech@walcottcb.com or call us at 563-284-6051. Technical support is not available on our toll-free line.

Yes! We invite you to come visit our store located at exit 284 on interstate 80 in Walcott, Iowa. We are open 7 days a week 9am ~ 9pm CST Monday through Saturday and 10am ~ 7pm on Sunday.